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Anthem/Amerigroup MAPD

Anthem Medicare Agent Support

Extended Hours During AEP


AEP Hours 10/15 – 12/8

Mon – Thu

9:00am – 8:00pm EST


9:00am – 7:00pm EST


9:00am ‐ 3:00pm EST


9:00am – 3:00pm EST

E‐mail only. No phones.

Fri Dec. 7th 2018

9:00am – 3:00am EST

Click to download the Anthem Plan Benefits Excel

Quick Reference Guide

QMBY and QMBY+ DSNP Call the Anthem

Medicare Verification number

(844) 274-6355

to see if your prospect is eligible

Meal Plans

When you get home from an inpatient stay are free!

Anthem Kentucky Select Plans Hospitals

States decide which of its residents may enroll when the D-SNP contract is signed. For example, some states allow Full Benefit Dual Eligibles (FBDEs) to enroll while other states do not. Remember, which state residents are able to enroll into our plans is up to the state and the contract in place with our company, and enrolling eligible members is something our agents need to consider. The tables below are snapshots of state products and enrollments for 2018. (Highlights represent changes from 2018)

Call Center Questions?

Anthem doesn’t approve call centers at this time. Please follow the rules that CMS established for all call centers (save recordings of every call for 10 years, only enroll off of in-bound calls and use approved scripts). Here are the Rules Anthem Provided Us and here is the Anthem Approved Call Script.